Latest Job Vacancies: Lead Customer Care and Operations Supervisor, Resideo, Dubai, UAE

Lead Customer Care and Operations Supervisor, Resideo, Dubai, UAE

JOB DESCRIPTION

We are currently looking for a Customer Service Specialist in Dubai. You would serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc to resolve customer issues

KEY RESPONSIBILITIES

Order Management :

Manual order entries to SAP
To handle all customer returns (RMA) & credit note entries to SAP
Customer creation & extension & updates in SAP
Customer material code updates
Inform customers & internal sales team on the order statuses & backlog update & any issues
Answer all direct customer calls on a daily base
Close follow up with C2C team for releasing blocked orders / deliveries
Handling all export packing & billing & documentation need
Following month end export closing dates with local FI department and custom brokers
To follow export & transit shipments procedures as per local law and have a good level of knowledge on all trade and compliance issues internally and externally.

Logistics :

Arrange all outbound deliveries for domestic and international export customers
Be close in touch with all customers for local & ınt. forwarder arrangements , packing & loading details
Handle all inquiries from customers related to outbound deliveries
Handle all relations with 3rd Party 3PL

Supporting Activities :

Request material extensions as per material / channel lists and follow up the completion of these extensions.
Support all C2C team with A/R, payment, cheque issues and domestic customer needs.
Pricing updates / controls in SAP where needed
Follow up Import related CE declarations / customs issues with custom broker and give support where needed.
Controlling all POSO order entries and entering manual PO’s when needed.
Creating POs for third party vendors.
Data Maintenance (PIR’s, Source Lists, TP updates) in SAP
Follow up all open PO’s and overdue items and expedite / arrange all vendor shipments
Vendor creation
Vendor related forwarder arrangements & price checks & follow up
Inventory level follow up
Safety stock / MOQ check and update where needed
Correcting all inventory disputes in SAP
3RDparty WH relations for inbounds & disputes
Missing / defected inventory follow up & scrap & sludge processes

YOU MUST HAVE:

Bachelor's degree / equivalent, or High school diploma with significant relevant experience
Fluent in English

WE VALUE:

A knowledge of principles and best practices in (customer service)
Good team and communication skills
An ability to take initiative and work with limited direction
An ability to learn quickly
Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments, and distributor of low-voltage and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. The company has a 40-year, exclusive license to use the Honeywell Home brand for products and will continue to serve more than 100,000 contractors through its ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $4.8 billion company with approximately 14,500 global employees. For more information about Resideo, please visit www.resideo.com

ABOUT US

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

https://ehtl.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/9181?utm_medium=jobshare&utm_source=linkedin&utm_medium=social

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