SYSTEMS ENGINEER- Qatar Petroleum
Primary purpose of job
• Manage full ICT asset life cycle (Procurement, Deployment, and Write-off) for Desktop PCs, Notebook Computers,
Workstations, and Peripherals, to ensure maximum ROI to QP business.
• Conduct daily activities of PCs and peripheral deployment, to fulfill QP user’s computing requirement within SLA.
• Introduce continues enhancements desktop operation, by revising applied process/policies/procedures to achieve
section’s KPIs.
• Investigate 3rd level support issues as well as liaise with the different ICT teams and vendors to ensure proper incident
resolution within SLA.
• Effectively run mass deployment/replacement projects, by vendor management, effective communication with Internal ICT
teams and QP business user to ensure minimum business disruption.
• Liaise closely with ICT Governance team to establish and manage business continuity plans and activities.
• Evaluate annual QP business needs of desktop, notebook, workstations and peripherals equipment and provide inputs to
ITC budget accordingly, to ensure maximum utilization of reserved budget.
• Ensure effective and timely execution of all procurement activities (contracts, purchases and direct orders) in alignment to
QP Regulations of Purchases, Works and Auctions (QP RPWA)
• Monitor the efficiency and timely closure/implementation of cyber security controls for workstations/printers connected to
QP network and mitigate all risks identified and achieve secured computing and printing environment.
• Act as project manager when needed to ensure all tasks are tracked, fulfilled and reported in the different stages.
Experience & Skills
• Bachelor degree in Computer Science, Computer Engineering/Electronics or equivalent.
• Minimum 8 years IT experience in enterprise environment (preferably in energy sector) in IT support role.
• Recognized IT Certifications is preferred (Example: CompTIAA+, MCP, MCSE, ITIL etc.)
• Excellent knowledge of the desktop technical technologies, standards and development methodologies.
• Strong knowledge of Microsoft desktop solutions.
• Excellent experience in ITIL/ITSM.
• Ability to communicate effectively verbally and in writing.
• Solid experience in project management.
• Excellent knowledge of the desktop technical technologies, standards and development methodologies.
Education
• Bachelor degree in Computer Science, Computer Engineering/Electronics or equivalent.
• ITIL certification
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